GENERAL TERMS & CONDITIONS - PRODUCTS IN THE CATALOG, EXCLUDING CUSTOM BY MOI
Thank you for choosing Wear Moi for your dancewear needs! Please be aware of our Retail Sales Conditions outlined below. All prices and these terms and conditions are subject to change without prior written notice, at any time, in Wear Moi’s sole discretion.
Returns (excluding Custom by Moi, see bottom of the page)
We take great care in the design and manufacture of our products, and processing of customer orders. However, shall you be unsatisfied, all returns must be return within 30 days of receipt. Returns are authorized only if the items are unworn, in the original packaging, and have not been washed. A refund for the returned items will be done on the credit card used for the payment upon the receipt of the goods, however customer is responsible for all return shipping fees.
Shipping and handling
Orders are shipped complete within an average of 3-5 weeks. It is only an estimate; this period may be extended for exceptional cases. The expected shipping date of your order is indicated in your order confirmation email. All orders are shipped via colissimo for DOM-TOM, United Kingdom, Macedonia and Israel, via TNT for the other destination. A tracking number will be emailed once the shipping label has been created. Please allow a few days from the time you receive the tracking number for any transit data to be updated. Please note that we do not deliver to P.O. Boxes. Shipping charges will be invoiced according to the following chart:
Country of Delivery
0 - 75 €
Over 75 €
0 - 75 €
Over 75 €
0 - 99 €
Over 99 €
0 - 150 €
Over 150 €
Rest of the World
0 - 500 €
Over 500 €
• Zone 1 : Belgium, Germany, Italy, Luxemburg, Netherlands, Spain, UK
• Zone 2 : Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lichtenstein, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland.
• Zone 3 : Bosnia & Herzegovina, Cyprus, DOM-TOM, Iceland, Macedonia, Malta, Moldova, Montenegro,Serbia, Turkey, Ukraine.
Custom or import duties, or other local or state taxes may be due. These duties and taxes are not the responsibility of Wear Moi. They will be at the expense of final customer and under its full responsibility, both in terms of custom declaration and payments to the competent authorities / bodies of your country. No deliveries will be made at weekends or on public holidays. We cannot accept liability for late deliveries. (No postage refunds for late deliveries.)
All our prices are quoted VAT inclusive inside the EEC or VAT exclusive in the rest of the world. There is a price difference on most of our items between adult and children sizes.
Company's ethics and environmental policy
Wear Moi is a dancewear brand whose head office is established in France in La Garde. It also has an office located in Chicago, USA. Wear Moi is laureate of the RSE PACA prize. This trophy rewards all the companies of a territory who are committed to putting the man, the environment, the territoriality and the stakeholders at the center of their concerns and in a transversal way. For more information, http://rdv.rsepaca.com/index.html
We manufacture our products in our factory located in Tunisia. The working conditions in our factory are governed by the Tunisian labor code, very close to the French labor code. As such, we work closely with the union representatives and representatives of the Consultative Commission of the company. All the raw materials used to make our products are exclusively from countries of the European Union.
GENERAL TERMS & CONDITIONS - CUSTOM BY MOI
The sketches generated by our website are non-binding and provided for illustrative purposes only. The appearance of the final product may differ slightly from the sketch, in terms of print placement and color rendering. These differences are frequently attributable to your screen or monitor settings. Wear Moi cannot be held liable for any differences in color or print placement.
Production and shipping times
The production time for all Custom by Moi pieces is three to four weeks. You will receive an automated email confirming your shipment when your order has been transferred to the carrier. Please note that once an order containing one or more Custom by Moi items has been launched, it cannot be modified or cancelled.
The sizing of our Custom by Moi items is the same as all the other products in our Wear Moi collection (non-customizable items). If you have never worn a Wear Moi garment before, we strongly recommend that you try on one of our products first to confirm your size.
Wear Moi does not allow Custom by Moi items to be returned, unless your order is defective. Defective items must be returned within 30 days of receipt in accordance with Articles L.21 to L.21-8 of the French Consumer Code. No claims can be made after this 30-day period. The product must be in its original packaging with tags attached and intact. After the merchandise has been received, you will receive a credit for the item(s) returned on the credit card used to pay for the order, but the customer is responsible for paying the return shipping fees. Custom by Moi items that have been worn or washed cannot be returned, even if they are defective. To initiate a return of a customized product, please contact our customer service team at [email protected]. Please do not ship your Custom by Moi item until the return has been approved by our customer service team.
Please note that once an order containing one or more Custom by Moi items has been launched, it cannot be modified or cancelled.
PRIVACY AND STATEMENT
We treat your privacy with utmost respect. This document should answer any questions you may have regarding user privacy and our website.
INFORMATION COLLECTION AND USE
Wear Moi is the sole owner of the information collected on this site. We will not sell, share, rent or give this information to others in ways different from what is disclosed in this statement. Wear Moi collects information from our users at several different points on our website.
We request information from the user during our order process. Here a user must provide contact information (such as name and address) and may provide financial information (such as a credit card number). This information is used for billing purposes and order fulfilment. If we have trouble processing an order, the contact information is used to get in touch with the user.
We use IP addresses to analyze trends, administer the site, track user's movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We use a credit card processing company to bill users for purchases. This company does not retain, share, store or use personally identifiable information for any secondary purpose.
This web site may contain links to other sites. Please be aware that we, Wear Moi, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
From time to time we may offer additional email communications (such as a newsletter, special offers, site update notifications, etc); customers may choose not to be included in these e-mail messages by using the customer service section as well as following the instructions included in the e-mail itself.
We are here to help you in any way possible. Please feel free to contact us using one of these methods
• By post: Wear Moi - 375 Avenue St Just, Lot 6 et 7, 83130 LA GARDE, FRANCE
• By e-mail: [email protected]
• By phone: +33 (0)498 01 6000
Wear Moi is the owner of the Website's domain name. The entirety of the Website, as well as its components (in particular text, structure, software, animated items, photographs, videos, illustrations, drawings, graphic representations, logos, etc.) are creative works protected by articles L.111-1 et seq. of the French Intellectual Property code. They are the sole property of Wear Moi; the latter is the sole party authorised to use the said intellectual property and related personality rights, brands, models, creative works, software, databases, interpretations and image rights, as the originator or through a formal authorisation or licence.