Orders

Orders for private individual customers must be placed through our website and by phone: +33 (0) 4 98 01 60 03 for France and Monaco and +33 (0) 4 98 01 60 00 for the rest of the world. Orders are processed within 2 days.

Payment

- Online by credit card: Payment by credit card only. Your card number remains confidential and is transmitted in encrypted form to the Credit du Nord bank via the Webaffaires system which secures the transaction directly.

- By phone – payment by credit cart or cheque: if you do not want to give your credit card data on our website, you can place your order by phone from Monday to Friday, 09h30 - 12h30 and 13h00 - 17h00. You could pay by credit card or cheque. The order will be processed once the cheque is cashed.

Shipment

The orders are dispatched within four weeks. The shipping date is indicated at the bottom of your cart and order confirmation. This date is given for information purposes only and is likely to change in case of unpredictable events.

Delivery

Parcels are delivered by our forwarder at home during normal office hours Monday to Friday. All parcels must be signed for on receipt. You will receive an internet link to track your parcel.

Please, find below our freight costs:

Country of DeliveryOrder AmountShipping Charges Order AmountShipping Charges
Metropolitan France From 0 € Free
Zone 1 0 - 49 € 5.90 € Over 49 € Free
Zone 2 0 - 59 € 7.90 € Over 59 € Free
Zone 3 0 - 69 € 8.90 € Over 69 € Free
Rest of the World 0 - 150 € 24.90 € Over 150 € Free
Zone 1 Belgium, Germany, Italy, Luxemburg, Monaco, Netherlands, Spain, UK
Zone 2 Austria, Andorra, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lichtenstein, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Vatican
Zone 3 Bosnia & Herzegovina, Byelorussia, Canary Islands, Croatia, Cyprus, Feroe Island, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Isle of Man, Jersey, Macedonia, Malta, Moldova, Montenegro, Serbia, Ukraine, Turkey

Custom or import duties, or other local or state taxes may be due. These duties and taxes are not the responsibility of Wear Moi. They will be at the expense of final customer and under its full responsibility, both in terms of custom declaration and payments to the competent authorities / bodies of your country. No deliveries will be made at weekends or on public holidays. We cannot accept liability for late deliveries. (No postage refunds for late deliveries.)

Price policy

All our prices are quoted VAT inclusive inside the EEC or VAT exclusive in the rest of the world. There is a price difference on most of our items between adult and children sizes.

Returns

We take great care in the design and manufacture of our products, and processing of customer orders. However, shall you be unsatisfied, we commit to refund your order under certain conditions. No exchange is possible.

You must contact us by email within 14 days from the receipt of the parcel to online@wearmoi.com. We will not accept any claim after this period.

Once your claim has been taken into account, a Merchandise Return Number will be sent to you. Fill in the Merchandise Return Application attached to your invoice and indicate the return number.

Send the items and the return form to: Wear Moi, After-Sales Parc Tertiaire Valgora, Centre Hermès 1, 83160 LA VALETTE DU VAR, FRANCE

Procedures for returned items must be strictly followed. Otherwise your parcel will be returned to you automatically.

The items must be sent at your charge by recorded delivery. We do not take any responsibility for mislaid return parcels. The items must be sent in saleable condition in the original packaging with tags still attached. We will not accept washed or soiled items. We do not accept returns for Tights, Dance Belts, Underwear, DIV52, accessories.

Please note that we will not accept return for items which do not correspond to the above specification.

We endeavour to process refunds within 14 days from receipt of your return. Refund will be credited to your credit card account for the full value of the item(s) you have returned to us.

PRIVACY POLICY – WEARMOI

PRIVACY AND STATEMENT

We treat your privacy with utmost respect. This document should answer any questions you may have regarding user privacy and our website.

- Information Collection and Use

Wear Moi is the sole owner of the information collected on this site. We will not sell, share, rent or give this information to others in ways different from what is disclosed in this statement. Wear Moi collects information from our users at several different points on our website.

ORDERING

We request information from the user during our order process. Here a user must provide contact information (such as name and address) and may provide financial information (such as a credit card number). This information is used for billing purposes and order fulfilment. If we have trouble processing an order, the contact information is used to get in touch with the user.

LOG FILES

We use IP addresses to analyze trends, administer the site, track user's movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

- Information Sharing

We use a credit card processing company to bill users for purchases. This company does not retain, share, store or use personally identifiable information for any secondary purpose.

- Link Issues

This web site may contain links to other sites. Please be aware that we, Wear Moi, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

- Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

- Email Solicitations

From time to time we may offer additional email communications (such as a newsletter, special offers, site update notifications, etc); customers may choose not to be included in these e-mail messages by using the customer service section as well as following the instructions included in the e-mail itself.

- Contact Information

We are here to help you in any way possible. Please feel free to contact us using one of these methods By post : Wear Moi - Parc Tertiaire Valgora, Centre Hermès 1, 830160 LA VALETTE DU VAR, FRANCE By e-mail: online@wearmoi.com By phone:+33 (0)498 01 6000