Can I return a product?
ALL ITEMS - EXCEPT CUSTOM BY MOI
We take great care in designing and manufacturing our products and in processing your order. However, if you are not satisfied with an item, it must be returned within 30 days of delivery in accordance with Articles L.21 to L.21-8 of the French Consumer Code. No claims can be made after this 30-day period. An item can only be returned unworn, unwashed and in its original packaging.
CUSTOM BY MOI ITEMS
Wear Moi does not allow Custom by Moi items to be returned, unless your order is defective. Defective items must be returned within 30 days of receipt. No claims can be made after this 30-day period. The product must be in its original packaging with tags attached and intact. After the merchandise has been received, you will receive a credit for the item(s) returned on the credit card used to pay for the order, but the customer is responsible for paying the return shipping fees. Custom by Moi items that have been worn or washed cannot be returned, even if they are defective. To initiate a return of a customized product, please contact our customer service team. Please do not ship your Custom by Moi item until the return has been approved by our customer service team.